FAQ
Got questions? We’ve got answers! If you can’t find what you’re looking for, feel free to reach out to us!
General
Are vaccinations required for my dog?
Your dog must be vaccinated against:
(i) Canine distemper virus,
(ii) Canine parvovirus,
(iii) Canine adenovirus,
(iv) Canine parainfluenza virus, and
(v) Leptospirosis (serovars: canicola, grippotyphosa, icterohaemorrhagiae,
pomona).
Must my dog be on internal and external parasites treatment?
Yes, all dogs must be kept up to date for internal and external parasites treatment prior to boarding and day care.
What documents or information do I need to provide before booking?
Please provide us with your dog's licence.
How can I book or cancel a reservation?
You may book or cancel a reservation via WhatsApp.
Can I tour the facility before booking?
We welcome appointments to tour our facility before booking. Please contact us via our Booking Form or Whatsapp.
What should I pack for my dog's stay?
We have everything required for your dog's stay and only ask that you pack your dog's food with clear feeding instructions. For male dogs that are prone to marking, we kindly request that you bring along male wraps for their stay.
Dog Daycare
Are there activities or socialization opportunities for my dog?
Yes, we have an assortment of toys to stimulate your dog and also allow dogs to mingle in the common areas.
Can my dog attend daycare if they are not spayed or neutered?
Yes, we accept dogs that are spayed/ neutered and unspayed/unneutered.
Do you offer trial days to see if my dog enjoys daycare?
We do not offer trial days. Instead we require a 2 hour temperament assessment to evaluate your dog's suitability for daycare.
Dog Boarding
Are meals provided, or should I bring my dog's food?
We recommend that you pack food for your dog's stay to prevent digestion issues from the sudden introduction of new foods. That said, we are able to provide homecooked meals/ kibble if so desired.
Can my dog stay in the same room as their sibling?
Yes, your dog can stay in the same room as their sibling. In fact, we encourage this arrangement.
Can I check in on my dog during their stay?
You may check in on your dog via CCTV access which we turn on from 8pm to 8am the next day. Elsewise, we are happy to send you updates via Whatsapp.
How are dogs housed during their stay?
Your dog can either sleep inside a cubicle or out in the common area if unsuited to be confined in a cubicle.
Will my dog have playtime or outdoor activities?
Your dog will have playtime activities until winding down at 8pm till 8am.
Do you offer trial days to see if my dog enjoys boarding?
We do not offer trial days. Instead we require a 2 hour temperament assessment to evaluate your dog's suitability for boarding.
Dog Medical Boarding
What is Dog Medical Boarding, and who is it for?
Medical boarding is a more specialized offering which caters to dogs that have medical conditions that require extra care such as administration of medication and drips.
What types of medical conditions do you cater to?
We cater to dogs with a variety of medical conditions. Please reach out to us so that we can understand your needs better.
Who oversees my dog's care during their stay?
Throughout their stay, your dog will be under the oversight of professional vet nurses.